FAQ

How long does delivery take?

Ready to Ship (in stock) items arrive in 5–7 business days with Standard delivery or 2–3 business days with Express. Sourced on Demand items take 7–14 days to source first, then ship with the option you choose.

Is delivery free?

Yes, on orders over R2,000. You choose Standard or Express at checkout.

What's the difference between Ready to Ship and Sourced on Demand?

Ready to Ship items are in stock and leave us quickly. Sourced on Demand items are ordered in especially for you, so they take a little longer.

Can I return an item?

Yes. We offer a 7-day refund guarantee. See our Refund Policy for the details.

Is checkout secure?

Yes. All payments are processed through Shopify's secure checkout.

How do I track my order?

Use the tracking link in your shipping confirmation email, or sign in to your account to see your orders.

How do I get R200 off?

Sign up to our newsletter from the welcome popup to get a R200 discount code for orders of R500 or more (one use per customer).

How can I contact you?

Reach us through our Contact page.